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General Terms and Condtions (GTC) of Business and the Visitor Regulations of Förderverein Nürnberger Felsengänge e.V.
By joining a public or private group tour or event the customer accepts these GTC and Visitor Regulations. On booking a private group tour the organiser must draw their participants' attention to the GTC and Visitor Regulations before the tour or event begins.
General Terms and Conditions (GTC)
Individual tickets
The purchase of individual tickets entitles the customer to take part in public tours that are offered on a regular basis.
As the holding of public tours is based on the sale of the individual tickets, tickets can neither be returned nor cancelled.
A guided tour can only be held if at least two adult tickets are purchased. If only one visitor comes to the tour, they will be refunded their admission fee. The reason for this policy is a safety provision stipulated by the supevisory authority.
Reduced tickets
Reduced tickets are available for
- School pupils and students
- Holders of the Nuremberg Pass (not Nuremberg Card)
- Disabled persons with a 50% disability pass. For holders of a B-class pass, an accompanying person is also entitled to free admission (in this case, please select a free or children's ticket)
- Holders of a corporate benefits vouchers
No discounts are available for senior citizens or holders of culture or day passes.
Nuremberg Card
Nuremberg Card holders are entitled to purchase tickets in the relevant price category. On admission, the Nuremberg Card, the admission ticket and if requested, an ID card must be presented.
The Nuremberg Card does not apply to special guided tours or events. A corresponding price category is not available in these cases.
Group tour bookings
A group tour booking is an agreement relating to a private tour.
Group tour bookings may be cancelled up to two working days before the tour date with no cost incurred. If cancelled after this period, the full booking fee must be paid. Cancellations must be set forth in writing in the form of an email.
In case of groups being delayed, the tour guide will try to reach the customer after 15 minutes' delay providing that the customer has specified a mobile telephone number.
If the customer cannot be reached, after waiting 20 minutes the tour guide is no longer under any obligation to conduct the tour.
If the customer is reached, the tour shall be conducted at the tour guide's discretion, possibly in a shortened version.
After a delay of 20 minutes, the obligation to hold the tour is no longer constituted.
The full booking fee for the tour must be paid in any case.
Events
An event is a special form of guided tour (special tour) or a performance taking place at one or several venues (concert, talk, reading, etc.).
The conditions applicable to individual tickets also apply to event tickets.
Event tickets cannot be returned, cancelled or exchanged.
Consequential costs
Any refunding of consequential costs in case of tours or events that were cancelled, did not take place, were curtailed or not attended, including travel expenses, accommodation costs, parking fees, etc. is excluded. The question of fault for the tour not taking place is irrelevant.
Visitor regulations
Admission is subject to presentation of a valid ticket.
We take the greatest of care to avoid any accidents.
Despite all safety measures, a certain risk is still constituted when visiting predominantly historical complexes and cannot be fully excluded. Please therefore mind low ceilings/entrances, uneven floors and worn-out steps.
We bear no liability for accidents; participation in the tours is at your own risk.
Safety regulations
- Persons up to 13 years of age must be accompanied by an adult to supervise them.
- In the underground complexes, temperatures of 8 – 10°C prevail all year round. Please therefore wear suitable clothing and sturdy shoes.
- The instructions of the group leaders and tour guides must always be heeded.
- You must always stay with your group. Do not go off on your own.
- Barriers, lighting and exhibits may only be handled by the tour guide.
- Touching exhibits or equipment is prohibited.
- Persons clearly under the influence of alcohol or any other intoxicant are not allowed to take part in a tour.
- Persons whose conduct disrupts the tour or compromises the reputation of the events may be excluded from the tour/event. In case of verbal or physical attacks, the guide is entitled to curtail the tour. The admission fee will not be refunded.
- Bringing in and consuming food and drink in the underground complexes is prohibited.
- No animals of any kind (with the exception of the assistance dogs of disabled visitors) may be taken on the tours.
- Smoking is discouraged during the parts of the tour above ground, and is prohibited in enclosed spaces. This also applies to vaping and other similar tobacco products.
- Open fire/naked flames are strictly prohibited in all complexes.
- Larger pieces of luggage or bulky items cannot be taken along on the tour. Items can be left in the entrance area at the owner's risk in agreement with the tour guide. No liability is accepted for loss or damage. Items must not obstruct escape routes.
Storage is not possible if the starting and end point of the tour are in different places. Please ask the tour guide for information. - No liability is accepted for clothes getting dirty during the tour.
- Mobile phones, MP3 players and so forth must be switched off so as not to disturb the tour.
- Helmets are compulsory for certain tours. If visitors refuse to wear a helmet, they cannot take part in the tour. The admission fee will not be refunded.
- Parents are under obligation to supervise their children. This also applies to the group leaders of groups of children and school classes. This does not release parents and escorts from their duty of supervision.
- Underground special climatic conditions prevail. Temperatures range between 8 – 12°C. In some cases, relative humidity is higher than 90%. The conditions may lead to particular strains on the heart and circulation. Please inform the guide of any increased risks and judge yourself whether you wish to expose yourself to these strains.
Accessibility, claustrophobia
We conduct tours underground in historical buildings that are not designed for people with special needs. Unfortunately, accessibility is therefore not afforded. Taking part may present problems depending on the nature of the health impairment.
You are welcome to contact us for advice and details of the conditions on and under the ground.
Underground complexes often consist of narrow rooms or passages with low ceilings. Before booking a tour, please request information about the complex you plan to visit (www.unterwelten-nuernberg.de or call +49 911 227066).
If a tour has to be discontinued due to impassability or claustrophia, the admission fee will not be refunded.
In general, all guests take part in our guided tours at their own risk. .
Taking photos and filming
Taking photos for private use is permitted. All other photos and films, as well as for operating drones and such like are subject to written permission. Tour guides may only be photographed and films subject to their prior consent.
Using tripods and selfie sticks is not permitted for safety reasons.
Taking photos of educational material such as pictures folders, information boards, etc. for reproduction purposes is not permitted.
Förderverein Nürnberger Felsengänge e.V.
Nürnberger Unterwelten
Stand 01.03.2024
